Although using a Severn TAG is simple, there are often a few questions raised and maybe the answers are here. If you need assistance with any aspect of your TAG or TAG application feel free to contact us on 01454 633522 or email .
How will I know when my credit is low?
The amber light will come on at the Toll Lane if your account has reached a certain minimum level that can be set by you. Please note your accounts must be in credit at all times.
How can I purchase my TAG?
Download and complete your Application Form and return it to us with your cheque enclosed. Your Severn Tags will be posted to you.
How do I pay?
To obtain a TAG you will be asked for a deposit and an amount of money to credit your account. Season TAGs are available by an initial Cheque payment and thereafter by Direct Debit only. Payment for Trip TAGs can be Direct Debit, BACS or Cheque. Further details are contained in the Application Forms.
What if I no longer need my TAG?
If at any time you wish to cancel your contract, just return the TAG to Severn River Crossing and your deposit will be refunded. Unused time on the season TAG cannot be refunded but for a Trip TAG any money left in your Account will be returned by cheque within 14 days.
What if my TAG is stolen?
If your TAG is lost or stolen, you should report it by emailing us at firstname.lastname@example.org or by ringing 01454 633522 and confirm in writing as soon as possible. The TAG will be blacklisted immediately and a new one issued against a new deposit. If you suspect fraudulent use of your TAG, you should contact us to enable the necessary investigations to be carried out.
Other questions are discussed as a part of the TAG application process which can be downloaded and reviewed.