16th November 2018 - Rogiet TAG office closure
The TAG office at Rogiet (Prince of Wales bridge) will be permanently closed from today.
This is to allow the civil engineering contractors to set up in preparation for the civil engineering work required to return the carriageway to free-flowing motorway in the coming months.
Please do not stop or attempt to access the site from this date, it is not safe to do so and there are no staff members available to service any requests. The TAG team have been relocated to Aust TAG office (beside the tolls on the M48). You can call in here during opening times but we can service most requests over the phone, please see the contact details at the bottom of this page.
5th November 2018 - TAG Account Letter
Highways England is aware of an issue that has affected a small amount of our TAG account holders.
If you have received a letter from us, it may show an incorrect title or initials, we apologise for any confusion.
However, the letter is still intended for the TAG account holder at your address.
This was due to an error in the mail merge process used to produce the letters - we apologise for this error.
Please find attached a copy of the account closure letter HERE.
Please note, If you intend to keep using your TAG until the end of tolling, please call back after the 2 January 2019 and we will process the closure of your account.
29th October 2018 - Update to TAG Terms and Conditions
Please be advised the TAG terms and conditions are changing from 30th November 2018. Please see below for links to the new terms and conditions which will come into effect at this time.
We recommend reviewing the documents fully to ensure the product still meets with your requirements.
For Season TAG Terms and Conditons effective 30th November 2018 please click HERE
For Trip TAG Terms and Conditons effective 30th November 2018 please click HERE
For Shared TAG Terms and Conditons effective 30th November 2018 please click HERE
29th October 2018 - Updated privacy notice for Severn Bridges Group tolling operations
Highways England is committed to protecting and respecting your privacy and complying with the principles of applicable data protection laws. This notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the attached notice carefully to understand our views and practices regarding your personal data and how we will treat it.
This document provides you with information about how we are handling, or are intending to handle, your personal information.
Privacy Notice 2018
2nd October 2018 - Severn Bridges to be toll-free from 17 December
The M48 Severn Bridge and M4 Prince of Wales Bridge will be free for all customers before Christmas
The Government has announced 17 December as the date when tolls will cease on the Severn Bridges. The M48 and M4 structures which span the River Severn were adopted by Highways England in January 2018 and in July the second Severn crossing was renamed the Prince of Wales Bridge.
The end of tolling date announcement was made by Alun Cairns, Secretary of State for Wales at the Conservative party conference on 2 October. The original plans to remove tolls, which operate on the Westbound side of the bridge between England and Wales, were first announced by the Government as an election pledge in 2017.
Having a firm date for the end of tolling now means work can begin on plans to remove the toll booths, realign the carriageway and ensure that customers can travel safely over the bridges once the charges are removed. We’ll continue to maintain the bridges as part of our operational maintenance work.
The Severn Bridges operates a TAG account system, where customers can purchase a small device which they fit to their windscreen. This allows them quicker and smoother access through the toll plazas. We’ll be writing to customers in the coming weeks to ensure they know what to do with their TAG accounts and devices once tolling ends.
9th July 2018 - Change of Number for Payment Phonelines
We have changed our 0843 payment numbers to 0343 in order to avoid you call charges. A 03 number is charged at standard geographic rates and is always included in available minutes within call packages.
For the TAG Top Up Phoneline please call 0343 353 5056
For the Violation Payment Phoneline please call 0343 353 5053