What to do if you pick the wrong lane


If you find yourself in the wrong lane when approaching the Toll Booths, do not attempt to reverse your vehicle as this can be dangerous to you and other road users. All lanes are equipped with a help button located on the Toll Booth or Credit/Debit card machine in the automatic lanes. Pressing the ‘Call’ button will alert a Team Leader, who will provide instructions on safely exiting the lane.


If you believe you have used the wrong lane having left the Toll Booths, please call 0343 353 5053 during office hours or email violations@severnbridge.co.uk your contact details and Vehicle Registration Number.