News

23rd October 2017 - Assignment of Tag Accounts to Highways England

As you may be aware, the maintenance and operation of the Severn Crossings are being taken over by Highways England on behalf on the Secretary of State for Transport from 00:01am on 8th January 2018 (the “Transfer Date”). At that point Severn River Crossing Plc will cease to have anything to do with the operation of the M4 and M48 toll plazas, which will then be managed by Highways England. As a result, Severn River Crossing Plc will be assigning all live TAG Accounts over to Highways England at this date under the provisions of clauses 6.4, 10 and 11 of the Season Tag Agreement, the Shared Tag Agreement and the Trip Tag Agreement respectively. The assignment is to allow your account to change over smoothly with no interruption of service. However, if for any reason, you wish to object to the assignment of your account to Highways England please contact us so we can arrange to close your account ahead of the Transfer Date and refund your balance.

Highways England will be in contact with all live TAG Account Holders to amend and update the direct debits and provide any other information about your accounts for continuing the service after the Transfer Date. In order for HE to be in contact with customers in a timely manner we will be providing copies of account holder names and addresses (including email addresses) prior to the transfer. We will only provide other account details such as account details at the point of assignment. Please contact us before 24th November 2017 if you object to your name and address being provided in this way, so we can arrange to close your account ahead of the Transfer Date and refund your balance.”

If you have any questions regarding the above please contact us at customer.service@severnbridge.co.uk, or telephone 01454 635056.

 

15th September 2017 - Announcement by the Department for Transport on toll prices for 2018

To read this announcement please click HERE

 

3rd May 2017 - Update to TAG Terms and Conditions

Please be advised the TAG terms and conditions are changing from 1st June 2017. Please see below for links to the new terms and conditions which will come into effect at this time.

We recommend reviewing the documents fully to ensure the product still meets with your requirements.

For Season TAG Terms and Conditons effective 1st June 2017 please click HERE

For Trip TAG Terms and Conditons effective 1st June 2017 please click HERE

For Shared TAG Terms and Conditons effective 1st June 2017 please click HERE

 

5th July 2016 - Contactless Payment

WANT TO IMPROVE JOURNEY TIMES AND EFFICIENCY?

We now accept payment using contactless credit/debit cards* at all staffed and automated lanes, excluding dedicated SevernTAG lanes.

What are the benefits?
Using contactless payment is quicker than paying toll operators or using your card’s chip. What’s more, a contactless transaction also means you generally spend less time waiting to pay, which makes your journey more efficient. Contactless is also more convenient than paying by cash, as it eliminates the need to search for change.

How do I pay using contactless?
Each lane features contactless terminals in two locations, so whether you’re driving a car, commercial vehicle or HGV, you can easily make a payment using your contactless credit/debit card using the terminal nearest to you.

If your credit/debit card has a contactless symbol, simply place it in front of the terminal and wait for the transaction to be authorised.

So the next time you’re crossing, look for the contactless logo and terminals and get yourself back on the road in no time.

Looking for more?
If you’re a regular commuter and are looking for truly hassle-free and cost-effective trips across the bridges, why not apply for a SevernTAG?

Click HERE for further information.

 

23rd June 2016 - Change to Non Payment of Toll Charges

With effect from today, our Non Payment of Tolls charging structure is changing.  If you are given a Non Payment of Tolls Invoice, we ask you to pay this within 24 hours, if the invoice is not paid within 24 hours an additional administration charge will be added.
The administration charge is £80 and must be paid within 7 days. It's reduced to £40 if you pay within 3 days and increased to £105 if you don't pay. The original Toll Charge and £5 administration charge is also payable.
This change has been made to align our charging structure with other similar service providers and offers a discount period for early payers.

 

8th June 2016 - Toll Lane Signage

Severn River Crossing is rolling out new signage starting with the signs above each lane at the plazas. See HERE  for details. Over the next few months all the signage is being refreshed to make it more readable and intuitive for customers. We’d appreciate your feedback – please contact Customer Services with any comments.

 

19th May 2016 - Shared TAG
 

SRC, in association with Highways England, are pleased to announce a 'Green' initiative with the introducing of a Class 1 Shared TAG Account for Car users. For those wanting to reduce the burden on our environment by Car Sharing, you can now apply online ONLY for a 'Shared' TAG Account.

During the application process you register a 'Car Pool' of between 2 and 5 cars. Only ONE of the registered cars from the pool may use their Tag in a 24 hour period, however during that 24 hours, they may use is as many times as they wish.  Payment for a Shared Tag is taken by Direct Debit on a monthly basis.

To apply online please click HERE

 

17th May 2016 - Online TAG Applications

You can now apply online for a TAG Account which is the most efficient and quickest method to obtain a TAG.

Please click HERE to start the process.

 

20th January 2016 - DEBIT/CREDIT CARD PAYMENTS FOR TRIP TAG CUSTOMERS

From 20th January 2016 Trip TAG Customers can now Top-up their accounts on-line using a Debit or Credit Card - see HERE

** PLEASE NOTE - IT MAY TAKE UP TO ONE WORKING DAY FOR FUNDS TO APPEAR ON YOUR ACCOUNT BALANCE **

 

European Electronic Toll Services (EETS)

To view the EETS Domain Statement for Severn Crossing please click HERE

 

Modern Slavery and Human Trafficking

To view the Statement for Severn Crossing please click HERE