3rd May 2017 - Update to TAG Terms and Conditions
Please be advised the TAG terms and conditions are changing from 1st June 2017. Please see below for links to the new terms and conditions which will come into effect at this time.
We recommend reviewing the documents fully to ensure the product still meets with your requirements.
For Season TAG Terms and Conditons effective 1st June 2017 please click HERE
For Trip TAG Terms and Conditons effective 1st June 2017 please click HERE
For Shared TAG Terms and Conditons effective 1st June 2017 please click HERE
5th July 2016 - Contactless Payment
WANT TO IMPROVE JOURNEY TIMES AND EFFICIENCY?
We now accept payment using contactless credit/debit cards* at all staffed and automated lanes, excluding dedicated SevernTAG lanes.
What are the benefits?
Using contactless payment is quicker than paying toll operators or using your card’s chip. What’s more, a contactless transaction also means you generally spend less time waiting to pay, which makes your journey more efficient. Contactless is also more convenient than paying by cash, as it eliminates the need to search for change.
How do I pay using contactless?
Each lane features contactless terminals in two locations, so whether you’re driving a car, commercial vehicle or HGV, you can easily make a payment using your contactless credit/debit card using the terminal nearest to you.
If your credit/debit card has a contactless symbol, simply place it in front of the terminal and wait for the transaction to be authorised.
So the next time you’re crossing, look for the contactless logo and terminals and get yourself back on the road in no time.
Looking for more?
If you’re a regular commuter and are looking for truly hassle-free and cost-effective trips across the bridges, why not apply for a SevernTAG?
Click HERE for further information.
23rd June 2016 - Change to Non Payment of Toll Charges
With effect from today, our Non Payment of Tolls charging structure is changing. If you are given a Non Payment of Tolls Invoice, we ask you to pay this within 24 hours, if the invoice is not paid within 24 hours an additional administration charge will be added.
The administration charge is £80 and must be paid within 7 days. It's reduced to £40 if you pay within 3 days and increased to £105 if you don't pay. The original Toll Charge and £5 administration charge is also payable.
This change has been made to align our charging structure with other similar service providers and offers a discount period for early payers.
8th June 2016 - Toll Lane Signage
Severn River Crossing is rolling out new signage starting with the signs above each lane at the plazas. See HERE for details. Over the next few months all the signage is being refreshed to make it more readable and intuitive for customers. We’d appreciate your feedback – please contact Customer Services with any comments.
19th May 2016 - Shared TAG
SRC, in association with Highways England, are pleased to announce a 'Green' initiative with the introducing of a Class 1 Shared TAG Account for Car users. For those wanting to reduce the burden on our environment by Car Sharing, you can now apply online ONLY for a 'Shared' TAG Account.
During the application process you register a 'Car Pool' of between 2 and 5 cars. Only ONE of the registered cars from the pool may use their Tag in a 24 hour period, however during that 24 hours, they may use is as many times as they wish. Payment for a Shared Tag is taken by Direct Debit on a monthly basis.
To apply online please click HERE
17th May 2016 - Online TAG Applications
You can now apply online for a TAG Account which is the most efficient and quickest method to obtain a TAG.
Please click HERE to start the process.
20th January 2016 - DEBIT/CREDIT CARD PAYMENTS FOR TRIP TAG CUSTOMERS
From 20th January 2016 Trip TAG Customers can now Top-up their accounts on-line using a Debit or Credit Card - see HERE
** PLEASE NOTE - IT MAY TAKE UP TO ONE WORKING DAY FOR FUNDS TO APPEAR ON YOUR ACCOUNT BALANCE **
European Electronic Toll Services (EETS)
To view the EETS Domain Statement for Severn Crossing please click HERE
Modern Slavery and Human Trafficking
To view the Statement for Severn Crossing please click HERE